Tuesday, August 30, 2005

Complaint culture

I've been answering the questions for my interview for Millionaire magazine this morning. The focus has been shifted to CWS and some of our volunteers - so no need for millionaires anymore thankfully!

I've been thinking about how complaints are dealt with here - unfortunately, when someone complains, everyone jumps to attendance, whether or not the complaint is reasonable. This results in a culture of everyone sitting back and pushing the problem to someone else. So when it comes to doing the smallest thing for themselves, people have no idea how to do it - this doesn't bode well for Singapore.

I know the town councils, residents' committees and management committees are trying to help make residents' lives better - but this doesn't mean to coddle them. Next what are we going to do? Call the town council every time we need a cockroach removed, or a light bulb changed? For example, if I am really scared of lizards, can I demand they remove every lizard in the void deck because I'm afraid to go home lest they jump on me?

It's going to be difficult - but someone has to decide, enough is enough. It's good for all of us to learn to be more self-reliant and it's hard to do it when someone is coddling us all the time. Who wants to take the responsibility? Certainly it's nice there's someone to do it for us, but at some point, all of us have to grow up.

Volunteers shouldn't be made to feel bad that they're trying to do something for the community. It seems right now that volunteers are looked at with suspicion and complainants rewarded for just picking up the phone and calling and not doing anything. People who are trying to make their community a better place should be made to feel proud, not ashamed.


Blogger vegancat said...

I agree totally on the need for town councils to be educated on their role in educating the residents on the need to be tolerant in a diversified community, that includes cats. There has to be reasonable tolerance, such as tolerance of burning of joss paper and food offering but with consideration of damage to public properties and to littering. Similarly cat haters should be told of the need to be tolerant of cats but of course the issues of littering by irresponsible can be handled but correctly by targeting irresponsible cat feeders and not by killing the cats. And also to educate cat haters of the "good work" done by fellow residents in TnRM.

30/8/05 12:59 PM  
Blogger Dawn said...

Yes - public awareness is really important. a Lot of people don't even know about TNRM programmes in their estates.

30/8/05 1:19 PM  

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