Wednesday, August 24, 2005

Town council blues

I spent the morning speaking to an officer who called about three separate cat complaints, then speaking to one of the complainants and the volunteer.

Here's what the officer said about one of the complaints :- the complainant does not want any cats in the area and wants them all removed.

I told the officer that it's not possible, explained about the vacuum effect and asked to be allowed to speak to the complainant.

Here's what the complainant said :- She does NOT want the cats removed. The cats have been there for at least 3 or 4 years. However recently one has started defecating outside her flat and has run in on a few occasions. Her daughter is frightened of them. If the cats remain in the void deck, she has no problem with them. She also told me that the town council had come down and advised the feeder not to feed them but she told me she thinks it's futile not to feed. She says the cats will come back into the area because it is their home - if they can just be fed somewhere different (and not on the second floor where they are currently being fed - she lives on the third), and the problem is stopped she will be happy.

For another complaint the town council had, the details were very sketchy. I asked to speak to the complainant, but they had no contact details at all. How is one supposed to even report that action has been taken?

Poor volunteer said that at least they started calling. She said she spoke with her MP who was quite sympathetic and asked the town council to start letting her know before the cats are actually removed. She said she doubted they would have bothered to call her otherwise and she was so grateful to her MP.


Anonymous Anonymous said...

Typical town council officers' efficiency.
One can only imagine how many innocent cats' lives have been prematurely teriminated by these inept civil servants!

24/8/05 11:49 AM  
Blogger Dawn said...

It's a problem though - and if they tackle it like this, the complainant would be upset, the caregiver would be, and the problem would not be solved!

24/8/05 12:21 PM  
Anonymous Anonymous said...

Someone more sensible "up there" should feel the need to educate ALL the town council officers to be more consistent and smart in their disposal of residents' complaints. Don't know about ther efficiency in handling non-animal problems, but they are mostly grossly inadequate when it comes to animal issues.

24/8/05 1:10 PM  
Blogger Dawn said...

Well as I think I mentioned before, once I was asked if I could help fix a dripping air con because we were faster and more efficient than the town council!

24/8/05 1:12 PM  
Anonymous existentialist cat said...

some of these complainants probably have Elurophobia (fear of cats). this happens when the fear becomes more frequent, more persistent and more unrealistic. they ought to be seeing a psychiatrist than calling up the town coucil...

24/8/05 1:14 PM  
Blogger Dawn said...

Then again, as in this case, the complaint was a reasonable and genuine problem which the officer somehow managed to interpret in a completely different way. She had a problem and wanted it solved. She never asked for the cats to be removed but somehow the town council officer understood it as such.

24/8/05 1:39 PM  
Anonymous shironeko said...

This is very disturbing, our town councils taking shortcuts and start to LIE??

25/8/05 9:03 AM  
Blogger Dawn said...

I don't know whether it's lying or just plain incompetence. The problem is easiest solved (for the officer) by removing the cats. Her problem would actually involve sending someone down, checking the area out, and then getting the person to stop feeding. So much work that only a volunteer would do it!

25/8/05 9:18 AM  
Anonymous Anonymous said...

It is just plain reluctant to change the ways they have ALWAYS handle such problem....JUST CALL THE PEST CONTROL! It's their mantra lah

25/8/05 4:13 PM  
Blogger Dawn said...

The thing is that it wastes money - and if you think about it asking volunteers to mediate is (i) cheaper and (ii) they still do the same amount of work - ie calling the volunteer or the pest control takes the same amount of effort.

25/8/05 6:17 PM  

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