I had a rather irate adopter on the phone last night. Apparently, there was some miscommunication with the foster, who had taken the cat back to their home following a checkup and planning to keep the cat. The adopter called up Sia Ping and was very upset as she was under the impression the cat was to be returned, and then I spoke with her. The foster however mentioned to me that they had informed the adopter over the phone that they were taking the cat back because they were worried about some health problems, but the miscommunication must have kicked in at this point. The foster had also written the adopter a letter, which had not arrived for some reason - and they were fuming mad and asking where the cat was.
Sounds like there was some sort of communication breakdown. It's difficult especially when it's about a very emotional situation like having a cat taken back by the foster.
Sometimes a third party has to step in at this point because emotions are just running too high.