Friday, October 14, 2005

Anonymous complaints

No interview today for Channel News Asia because of the quake in Pakistan. I can't say that I'm particularly sorry that I don't have to do it :)

Just spoke to a lady who mentioned her friend doesn't want to sterilise and she wants me to call and speak with her, which I am going to do. However, she said she didn't want her name mentioned. I can understand it's sensitive and that these situations are very delicate, especially when friends and relatives are involved. If we do want town councils to stop taking anonymous complaints though, then perhaps we have to set the example by coming forward and giving our names.

Another thing is that often people will have a very good idea who complained anyway. A town council told me yesterday that the complainant said that the person she complained about came up and scolded her. The complainant asked why the town council released her details, but they didn't - the complainant guessed. I find that in most mediations people DO have a strong suspicion who is complaining and they're usually right. They will then ask why that person doesn't just speak to them directly.


Blogger vegancat said...

I do not understand why TC can't just inform residents that genuine complaints must be accompanied by identities and assure that identities are confidential. I am sure this will cut down the number of "nonsensical" calls so that it can concentrate on "more important" matters like dengue.
However TC has to share some of the blame for this reluctance to reveal identity as, in the past perhaps, I have heard of lack of tack on the part of the investigating officer who would lament that "your so-so neighbour complaint so I have to come and check on your lor." Naturally this will lead to bad blood between the neighbours.

14/10/05 1:59 PM  
Blogger Dawn said...

I agree. For example, if people are truly worried, at least let the TC know whom you are. If some people are really reluctant to let us know who is complaining (and most are), we'll just tell them we can't reveal who it is, but at least WE know. That way it's easier to assess if the claim is true and if the person is willing to come forward. If it's some anonymous claim, how do you even let the complainant know who complained?

14/10/05 2:11 PM  
Anonymous the imp said...

i've no idea why annoymity is the trend here. probably in a lot of places too. don't anonymous complainants realize that if they put forth a name,their wishes could be fulfilled alot faster.

if people have the guts to speak up,then they should attach a name to the opinions.

14/10/05 2:35 PM  
Blogger Dawn said...

Even the Forum Page asks that you give your name.
If you're quite sure that it could cause problems, then just tell the TC you don't want THEM to reveal your details, but don't refuse to give your name to the TC. Does it mean you don't trust the TC either? It's surprising that people are quick to put down their NRIC numbers for contests, give their NRICs up when they visit apartments, but they're reluctant to give their name and contact number for a complaint.

14/10/05 3:06 PM  
Anonymous sk said...

I agree with Dawn that it is quiet unusual for the tc to have a policy of entertaining anonymous complaints, given that our personal information must often be provided for some of the most inconsequential transactions. One can't help but to wonder if such "complaints" are the tc's way of managing the population of the community cats, since no one but the tc knows if such complaints acutally exist.

15/10/05 12:19 AM  
Blogger HealingCat said...

This comment has been removed by a blog administrator.

15/10/05 10:34 AM  
Blogger vegancat said...

I wonder if we COMPLAIN against ANONYMOUS COMPLAINANT to TC, will our COMPLAIN be attended to just as efficiently?

15/10/05 10:36 AM  
Blogger Dawn said...

I have often wondered the same thing.

15/10/05 3:06 PM  

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