Town council ignoring emails
It's quite amazing to me that some town councils would choose to ignore emails. One of the people who wrote in mentioned that some cats went missing in her estate and she wrote in to ask them to investigate the situation. It's been more than a week and there was no reply, so she wrote in again. Still no reply from the TC - It was the MP who wrote back to her!
The MP mentioned they were investigating the complaint, which is fine, as certainly they need some time to look into it. However, not responding at all in the meantime is just strange - and pretty rude to boot.
The other technique is the stock reply - at least that's a reply, but it pointedly ignores certain questions you bring up. I understand there may be many emails they need to respond to, and that they cannot reply to every point, but if something is being specifically requested, it does seem to need a reply to that particular point.