Being Calm when dealing with authorities
Sometimes it can be difficult to work with the town council, but please do try. I spoke with an officer just now who was mentioning some problems in her area. She was very reluctant to give me her email address, and then told me it was because she really did not want to speak to the feeder there. She said the woman had come down and cried and threatened and she would rather not deal with her. I have said that I will be the go-between in this case.
On the feeder's side, she was of course understandably emotional if her cats were being caught. However she said she did not want to have anything more to do with the town council either. This made it very difficult because then if there were complaints, they would trap the cats. She admitted she did sometimes get emotional. She also said that she did not want to get on the wrong side of the town council but she knew that she had.
At the end of the day, do try your best to keep your calm. It is for the cat's benefit, so no matter how frustrating or upsetting it is, close your eyes and try and calm yourself if you feel like getting angry. If you do not think you can do it, then please try and find someone else to help with mediation.
It always makes more of an impact if you are calm and professional and willing to work to solve problems. Facts and statistics are your tools - emotions usually are not. If not, the town council or other authorities can write you off as being unable to manage the problem and being too emotional to be able to handle it.