Wednesday, March 29, 2006

Rebecca

I'd like to mention the great work Rebecca is doing on the Sterilisation bookings. Someone just wrote in to say that they were very upset as they had turned up at the vet with their cats, but the vet said that there was no slot for them. Rebecca was sure she had booked the slot, but had booked it with a different receptionist. Unfortunately this does happen once in a while.

Rebecca is clarifying with the vet and I spoke with the caregiver, but he mentioned he was just upset but not with Rebecca. The clinic he said had been a bit curt, and he felt bad about it. He was at great pains to say he was not complaining about Rebecca but was just very upset this morning.

Rebecca does a tremendous job with the sheer amount of bookings she does every month on top of holding a full time job. Nan Nan has offered to help her, which will be great! I'd like to say Thank You if they read this, to Rebecca for the hard work she puts in every day, and also to Nan Nan for agreeing to help out.

1 Comments:

Blogger vegancat said...

We have not had any problem with slots arranged for us, initially by Jolanda and now by Rebecca.
To Jolanda and Rebecca...a big thank you from the caregivers in my area.

29/3/06 5:45 PM  

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