Wednesday, April 26, 2006

Caveat Emptor

One of the feeders called this morning and was very upset. She had sent one of the cats to the hospital for a bruise, and the vet had checked it out and told her that the cat could go home. It needed to have two injections and be fed medication. The feeder checked with her friend, and her friend said the cat was very fierce, so they would prefer to leave it in the hospital as they felt the nurses could handle it.

The feeder called last night and it turns out the bill is going to come to $900 - of this, two-thirds of the bill is coming from hospitalisation. The feeder is now complaining that her friend who wanted to board the cat has disappeared after seeing the bill. She has no idea where this friend lives or how to contact her.

She called and asked if CWS can help her negotiate for a better rate, but this clinic had told us that they prefer caregivers to approach them directly for discounts so they can better assess the situation. The feeder is saying that she did not realise that hospitalisation charge would not include all the medication and the like. I've asked her to check with the hospital and try and work out a payment scheme with them. She is convinced they will experiment on her cat if she does not pay for some reason.

At the end of the day, you do need to check out the prices before going into a vet clinic just as you would with any service. You cannot sit down in a restaurant for example, order a meal and eat it, and then claim you did not know how much it cost if there was a way for you to ascertain the cost unless the cost was so astronomical as to be unbelievable, and even then you would be hard pressed to show you were unfairly done out of your money.


Blogger calsifer said...

Caveat Emptor indeed. Always go in with your eyes and ears peeled, and the calculator at the ready, because you simply do not want to go into rigor mortis on the spot.

Interestingly, a similar discussion was going down at Are pets just a luxury item?

26/4/06 4:35 PM  

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