Monday, May 29, 2006

Complaints

One of the caregivers copied us with a list of complaints the town council sent in. They run the gamut from what I would consider reasonable complaints - defecation and urination outside the house to the other extreme, the ever-illuminating, "stray cats around". The town council officer did not give any details - for example, only the block number of the resident who claimed there was defecation and urination outside their unit.

Due to the fact that we often get such incomplete information from town councils, I've decided to write down a list of questions for town council officers to ask when complainants call up. I'm sure that some officers will cite anonymity of the complainant, but surely if they want the defecation to stop outside their unit, they have to let us know which unit, or at least which floor? With more details, at least there's a better chance of solving the complaint. Now to see if the officers will use this list to help us gather better intelligence.

4 Comments:

Anonymous Anonymous said...

I don't understand why these TC Officers are so secretive about the complainants' address. Since they got the guts to complain, then why are they so scared to give the address.
If the complaint is genuine, why fear?? If there is no proper address, how is CWS going to help and find a solution for them.

Aunty Winn

29/5/06 3:39 PM  
Blogger calsifer said...

Very good idea, Dawn. Hope they will appreciate and use it.

But well, as long as they see us as 'that bunch of crazy cat people', who knows? I do hope they see it's helping us/CWS help them.

hope to hear good news =)

29/5/06 3:49 PM  
Blogger Dawn said...

Aunty Winn - yes exactly. We do find that if people are interested in solving the problem as opposed to just complaining, that they give their details. As I've often said, if you write in even to the forum page, you need to give your full name and address - so why not when you make a complaint to the TC?

Calsifer - thanks. We'll fine tune it and then send it to the caregivers and/or put it on the website so caregivers can add their contact details to it and send it to their officers. That way the officers can contact caregivers directly with their findings.

29/5/06 3:54 PM  
Blogger calsifer said...

That's great!

The bit about letters to the forum pages is good though, must remember!

29/5/06 4:05 PM  

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