One of the caregivers copied us with a list of complaints the town council sent in. They run the gamut from what I would consider reasonable complaints - defecation and urination outside the house to the other extreme, the ever-illuminating, "stray cats around". The town council officer did not give any details - for example, only the block number of the resident who claimed there was defecation and urination outside their unit.
Due to the fact that we often get such incomplete information from town councils, I've decided to write down a list of questions for town council officers to ask when complainants call up. I'm sure that some officers will cite anonymity of the complainant, but surely if they want the defecation to stop outside their unit, they have to let us know which unit, or at least which floor? With more details, at least there's a better chance of solving the complaint. Now to see if the officers will use this list to help us gather better intelligence.