The caregivers and I met with the town council this morning for an update on the situation. All the property officers and managers from the division showed up which was good - it gave us a better idea of what they were having problems with. We also distributed copies of our form to the town council officers and let them know what kind of details we needed - for example, if it was a cat nuisance case, what precisely IS the nuisance in that case? Which cat was involved, etc?
The resident caregivers showed the town council all the followup action they had taken in each case and shared experiences. On the whole it was a positive meeting. However, some officers kept asking what could be done if the problem with regards to one cat was solved, but another cat started causing the same problem, for example a cat sitting in front of someone's home. We explained that removing the cat did NOT solve the problem - the resident with the cat could always get another cat (and often did). However the main issue is the RESIDENT. I told the officer short of removing the resident with the cat or the complainant, it would be hard to solve that problem permanently, because at the end of the day it was not a CAT problem, but a problem with the people involved.
They also told us that they did get complaints where for example, someone said they needed to go out of the flat but the cat was sitting in front of the door. They asked the town council to come down immediately because they were so scared, they could not shoo the cat away and were trapped in their homes.
One of the Property Managers mentioned that most of the difficult complainants are unreasonable and their complaints are as well. We also told them that we dealt with our share of difficult residents so we do know what they handle too.