I spoke to the town council officer about the frightened woman. It seems that someone has been feeding the cats and may be feeding them upstairs - at any rate the cats have been going up to the fifth floor. The officer said she was monitoring the situation and would contact us if there was a problem, but there was no issue for now.
I called the woman to let her know. She said that the town council was more willing to listen to the Society then someone like her that had no power. I told her on the contrary, I always find that residents calling up is always more effective. In fact, when I called today, the first thing the operator asked was if I was a resident. I told her I was representing a resident before she transferred me. Also, the town council is always happier to have someone in the area who is able to handle the complaints and who is a resident there. That way if another resident complains, they can also say that there are residents who DO want the cats in the area. She agreed this made sense. I hope she won't be so frightened of the town council in the future and stop caring for the cats as a result.