Monday, July 24, 2006

Complaining 'higher up'

Not one, but two of my 'favourite' complainants wrote in yesterday - "Fur on my Car" Man and Mr "Look the Lizards are Mating".

"Look the Lizards are mating" in response to my email that presumably people were more intelligent then animals started on a long response about how not everyone was born equally intelligent (including animals) and that's why some people became business tycoons and others were autistic. I really didn't get the logic behind that. I told him if there was anything we could help him with, to let us know but if not, I think we should stop corresponding.

Fur On my Car Man wrote that when he came down and saw the fur on his car (which he admitted was not a huge amount, nor did it happen every day) that it made him unhappy 'every day'. He said that he wanted a solution or he would be forced to look for another solution.

I just spoke to a town council officer who called for help. He said that someone had complained that there were three cats in the corridor defecating but that these cats were also defecating in the void deck downstairs. He wanted the officer to take action - or he would take matters higher up.

What is this taking matters higher up threat that complainants love to use? If the people higher up get a complaint, I certainly would hope that they will look at the ludicrousness of some of these complainants and throw them out. If your complaint is stupid and/or unreasonable, why should going 'higher up' help your case? What it does is do is scare the town council officers who then try and make the situation better by trapping the cats. I would hope the officers realise that a stupid complaint is a stupid complaint - and I'm sure if they can explain why, they need not fear the people 'higher up'.

My fervent wish is that someone 'higher up' will send a letter back down to these complainants and tell them to stop writing such nonsense and find something more worthwhile to do then complain.


Anonymous mr giggles said...

Errmmm... that's not going to happen, Dawn. Because TC officers DO entertain all sorts of complaints, regardless of their credibility.

I'm speaking from personal experience. So long as you are agressive towards them on the phone, even if you're totally anonymous to them and even give them a false name, without a return contact numbers, or provide them a correspondence address, the TC officers will STILL classify it as a "valid" complaint, and look into it.

And the best way they can show they are doing something about the complaint is to send in the pest controllers even if they know it's totally futile, or will not solve the problem (assuming there's a genuine situation).

Again, in the same vein as the HDB, there's a total lack of reasoning on their part, and cats are made the scapegoats all the time.

The day that the TCs are empowered to throw out invalid complaints as well as anonymous ones, will be the day that I'll strike the $1M TOTO, and sponsor ALL the sterilisation within my Town Council!

Wishful thinking!

24/7/06 6:36 PM  
Blogger Dawn said...

I sure hope you strike the lottery then Mr Giggles :)

You brought up a good point though - and one I've mentioned before. Why is it aggressive complainants are treated better then nice,reasonable ones?

24/7/06 6:49 PM  
Blogger vegancat said...

If HDB will make it compulsory for complainants to give their REAL names, addresses and telelphone numbers as in letters to the press, then maybe this will weed out such brashness that comes from anonynimity.

24/7/06 9:09 PM  
Blogger vegancat said...

The fur on car man is definitely suffering from OCD = Obsessesive Compulsive Disorder. In this case an obssession with cleanliness. I wonder how he manages stuff he finds on his toilet bowl as well as those he uses in public. But he can't get rid of his human kind but he can sure bully the defenceless cats!

24/7/06 9:48 PM  
Blogger Dawn said...

Agreed Vegancat - I still don't understand why anonymous complaints are entertained. This isn't a matter of life and death so why the need to protect one party's privacy at the detriment of the other party?

25/7/06 12:10 AM  
Anonymous belle said...

why are there so many idiotic ppl in s'pore ?

this morn i was listening to a radio talkshow quiz -

the caller was asked to guess a satellite town (in s'pore), after being given a few clues ...

his reply was 'botanic gardens' ...

botanic gardens = satellite town ?! the radio host was shocked ...

25/7/06 2:27 AM  
Anonymous Anonymous said...

Such idiotic people exist because they are obsessed only with their possessions such as cars being contaminated by cat hair!

25/7/06 7:02 AM  
Anonymous Anonymous said...

This is so ridiculous!
What about falling leaves? Chop down the trees?
What about bird droppings? Shoot the birds?

25/7/06 11:17 AM  
Blogger Dawn said...

This comment has been removed by a blog administrator.

25/7/06 11:20 AM  
Blogger Dawn said...

Anonymous, apparently birds don't defecate every day on his car (though the cats don't shed every day either) and trees are okay because they provide shade. I guess the day the trees start housing birds that defecate on his car, they won't :)

25/7/06 11:21 AM  
Blogger Shaz said...

I practically laughed out loud when I read the thing about the guy stating how people are not of the same intelligence and that some people are entrepreneurs while some are autistic...where in the world do these people get these really strange ideas?! :)

Dawn, just laugh it off and if I were you, just ignore their threats. These pp are obviously 'zuo boh' and are just happy you're spending time with them by listening to their threats.

I've handled complaints at a government agency before, and trust me, the whole "I shall complain to someone higher up / Lee Kuan Yew / President Nathan" jazz happens ALL THE TIME. =) But seriously, I'm sure Lee Kuan Yew / President Nathan has more important things to be concerned about than fur on a dude's car! ;)

25/7/06 3:51 PM  
Blogger Dawn said...

Shaz exactly! Unfortunately some town council officers get scared and then over-react.

25/7/06 3:54 PM  
Blogger vegancat said...

This comment has been removed by a blog administrator.

25/7/06 8:02 PM  
Blogger vegancat said...

A friend of mine wishes "Fur on Car" Man to read what she writes

Dear Fellow Human Being,

I know that your car means a lot to you, that you have worked very hard to be able to afford it and are proud of your accomplishment.

And I know that life in Singapore can be very hard and full of frustrations both big and small.

But please let me share with you a story.

All her life, my mother worked very hard. As children, we had not only to have top grades, but jobs, both inside and outside the house. We couldn’t do anything “fun” because things at home had to be just perfect.

But then, as my mother was dying of lung cancer – she smoked and smoked and smoked – she had one last thing to say to me.

And that was that so many of the things she thought important really weren’t and that she wished she’d had more time for the fun stuff.

Please don’t think I mean to imply that cat fur on your car is fun, but if you were to face death today, would you want to put your energy into taking the lives of other creatures or simply take the cat fur as part of life? After all, what harm does cat fur do?

We cannot control anything other than our reactions.

You do have a choice.

Please, relax and enjoy the living creatures all around us because that is living.

25/7/06 8:04 PM  
Blogger vegancat said...

To "Fur on Car" Man,
This is what I want to say to you.

I wish to appeal to your compassion in your complaint about cat fur on
your cat.

A car is after all an assembly of metal parts. It has no feelings.

Feelings are all ours.

Feelings are within our control.

If we choose to be upset over cat fur on a car, there are countless
things that can make us upset as well.

If we choose to laugh over such matter, we make ourselves lighter and we can live with more joy in this world that is already filled with so much sufferings.

I too have a car parked in a HDB carpark. To me it is an object that serves my purpose of commuting.

There are cats in the carpark and they often seek the warm of the my car in the cold of the night.
It warms my heart that the car (that is supposed to have no emotions)can offer some comfort to the stray cats that lead very hard lives.

Many are killed by cars running over them. Many are caught by pest control and killed in the AVA.

Please lighten up.

Life is very short.

When we reach the end of our life, the car, no matter how mint the condition is, will not give us
peace of mind.

Kindness and Compassion will.

25/7/06 8:20 PM  
Blogger Dawn said...

Thanks Vegancat!

25/7/06 9:07 PM  
Anonymous Anonymous said...

My area cats like to sharpen their claws on car wheels and bicycle tyres.. should that be a concern? Will it cause any damage in the long run? I stopped them whenever I see that. What if someone complain, just like car paints?

26/7/06 12:52 PM  
Blogger Dawn said...

Hi Anonymous, no it shouldn't - and if you look at the texture of the car tyres, you can see why cats would scratch on them. It will cause a lot more damage driving down the roads every day then the cats scratching on the tyres I would think!

26/7/06 12:55 PM  
Blogger vegancat said...

If cat scratches can dent tyres, we will see lots of punctured tyres but then again, neurotic people will blame the cats. It will be good if there is a scientific test to see if cats can cause any damage at all on tyres and use that fact to refute.

26/7/06 1:58 PM  
Blogger Dawn said...

Vegancat - Marc and I were actually talking about this the other day. He was volunteering his car to show cats scratching on it and how they don't leave scratches, but we figured that we would be accused of not having the cat scratch hard enough or something!

Moglee's friend was very helpful and did say that cats may leave scratches on the surface of the car paint which is painted on to make the car glossy. They will not however be able to scratch off the paintwork.

26/7/06 2:24 PM  
Anonymous gaaaaah! said...


...Will these people just get a life.

2/8/06 6:47 PM  
Blogger Dawn said...

gaaaah! LOL

2/8/06 7:12 PM  

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