Thanking helpful officers
I've just been on the phone with a caregiver who was telling me that she is very happy with her town council. She told me that she used to have a very bad impression of her TC and used to say they had no compassion at all. Along with her other friends, they would berate the town council and say talking to them was no use when their cats were caught. I remember it was very difficult to get them to want to see their TC at the beginning.
Finally, they decided they needed to engage the TC and when they did, they saw a huge change. She said that instead of finding bureaucrats devoid of compassion, they were actually pretty nice people. She explained to them that just because there were one or two complaints did not mean all the cats in the area should be caught. She said that some people complained repeatedly for example. The officer agreed.
She said that since then she and her friends have never had too many problems. She discussed it with the other caregivers and they all agreed they're very happy with the TC. She wanted to ask me if we could put a note on our website to thank the TC.
I told her that some of the town councils aren't too comfortable with the positive publicity too. They are worried that other areas might see them as a dumping ground for one thing. I suggested that she might consider sending them a thank you card instead. She said this was a good idea and they would do that.
While we must not be afraid to speak up, when praise is due, we should be quick to acknowledge that too. If you have a good TC officer who works well with you, why not drop them a note to thank them? It can be a simple card, an email or even a phone call. I'm sure that they would appreciate it.
If you live in a condo with a nice MC, or a housing estate with a helpful residents' committee, or have nice conservancy workers, etc, why not thank them too? I am sure they get a lot of complaints but very few thank yous.