Tuesday, October 31, 2006

Once a complainer

One of the TC officers called me this morning. Due to the change in boundaries, she mentioned there was a complaint in a certain block - when she gave me the name, she said the person claimed he had 'worked' with CWS before.

He claims there is urine and dog and cat defecation outside his sixth floor flat. At the time, he told us that it happened only at night after 11 pm and before 6:30 am. He said he thought it might be someone's cat from upstairs.

I wanted to clarify with him that it was not a community cat (which he said was quite possibly true) and he had also claimed that someone from an upper floor had come down calling for their cat. However he did not know whom it was. The volunteer went down and did not see any defecation or signs of a cat. He stopped responding to my emails. The officer in charge then trapped two sterilised community cats and the feeders in the block did not tell the caregivers till it was too late. The TC officer told the caregiver only afterward that 'something' had to be done to show that some action was taken. The caregiver did not want to make a fuss at the time.

Fast forward to today - he is complaining of the SAME thing again. He is saying someone upstairs feeds and so do people in the void deck. In addition, he is telling the new TC officer that he had complained several times to the old TC and that nothing had been done!

I sent all the emails to the officer - and she said that now she can tell the MP that this guy has had his problem dealt with in the past and that there had been a history of action taken, but the guy is still complaining.

Once a complainer, always a complainer. Plus the TCs who think that their actions will appease the complainant should learn that it does NOT do so - in fact, they feel nothing is done and they get more annoyed. So instead of just trapping any cats, try and find out what the source of the problem is - Mr Complainer in fact, mentions this in his email, but clearly the fact that the wrong cats were removed STILL hasn't taught him that removing MORE of the wrong cats will not work.


Anonymous Anonymous said...

sry this might seem to be the wrong place to ask this but...
is there anything wrong with the cat welfare society website?

these few days i keep getting this message:

"Welcome to the home of catwelfare.org
To change this page, upload your website into the public_html directory"

1/11/06 1:48 AM  
Blogger Dawn said...

Hi Anonymous, yes - unfortunately the server at our host company crashed as you may have seen. Email is back up, but the website is down. We're trying to see how much data has been lost at this point.

1/11/06 5:38 AM  
Blogger Mary said...

If this man really had worked with CWS before, he should know what to do and calling the TC should be the last option. What right have the TC trapped sterilised cats and why did AVA cull the cats even though they are ear tipped. Trapping and culling as the 1st option does not mean they are efficient, it simply means they are lazy and taking the easy way out. In short, they are not doing their work and wasting tax payer money.

1/11/06 9:45 AM  
Blogger Dawn said...

I think he does know and he doesn't care.

1/11/06 10:16 AM  
Anonymous Anonymous said...

This guy is irritating. It's easy to prove whether he is lying about cats pooing at his unit.
Could he be having some psychological problems instead? If TC simply send in the pest controllers then they are encouraging people like him to be serial cat killer.

1/11/06 10:57 AM  
Blogger Dawn said...

I don't know whether the defecation is there - it might be, but his attitude (ie I want someone to come down and solve it for me) isn't helping at all. For example, HE lives there - who would be a better person to keep an eye out for the cat or the neighbour whom he claims is looking after the cat?

1/11/06 11:05 AM  
Anonymous ck said...

I don't understand why the TCs are so subservient to these whiners. Are the performance of these TC officers measured by the number of complaints that they can resolve, and how fast they can resolve each complaint? When are the TC officers going to realize that these people are just immature and selfish adults and that giving in to them once will not be the end, but rather the beginning of more whining and ridiculous and frivolous demands?

What if I were to complain to the TCs that there are not enough community cats in my area and that they should introduce more community cats to make the place 'livelier'? Would they act upon my complaint?

1/11/06 12:07 PM  
Anonymous Anonymous said...

next these people will complain that the trees are shedding leaves and should all be cut down....oh wait. they already do that


1/11/06 12:31 PM  
Blogger vegancat said...

Some of these die-hard compulsive complainers are beyond help but hope lies in empowering decision-makers such as Town Council officers and MPs to be decisive in ignoring such people. Many years ago, a friend of mine who lived in Toa Payoh spoke of a neighbour who spent her days looking for things to complain about. However many cats had lost their lives before the TC decided to ignore this person.

1/11/06 4:23 PM  
Anonymous ck said...

I would categorize these people as whiners rather than complainers.

As defined in dictionary.com, when someone complains they are "expressing dissatisfaction, pain, uneasiness, censure, resentment, or grief; find fault." Whereas a whiner is "a person given to excessive complaints and crying and whining." Does that sound familiar?

1/11/06 6:49 PM  
Blogger Dawn said...

Thanks ck for pointing out the distinction - I was trying to use a different title :) I think I just used whining in my title a few days ago and didn't want to repeat myself.

2/11/06 12:45 AM  

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