Someone wrote in a few days ago and said that she was unhappy with a particular cat. She says she has a cat of her own but this cat is aggressive and has hissed at her. She says that other people are starting to complain too.
I spoke to the caregiver on record, and she said she would speak with her friend as she had moved out. She suggested moving the cat to another block.
I just called her because the complainant wrote in again today to see what had been done. The woman said that she did not want to move the cat now because they didn't do well in new areas when relocated. I told her I agreed, but if this cat WAS aggressive, it might have to be removed or relocated as this was what she had suggested herself. She insisted the complainant must have been feeding the cat. She agreed this cat had seemed traumatised of late and behaving unlike itself (which is what the complainant said as well) but that the complainant should not be difficult.
I told her we could discuss all the negatives and why this or that should not happen, but the cat might get caught as a result. I told her that however the cat did NOT have to be removed if someone could just go down and take a look and see what the situation was. If there was a good reason for what was happening, or the cat was clearly not aggressive, then that was a good response to the complainant. She said again she'd call her friend. I impressed upon her the urgency of the matter and asked if I could speak with her friend direct. She said she was having stomach flu and it was inconvenient for her to call. Finally I told her it was three in the morning for me and I was calling her from overseas because I really needed to get hold of the caregiver. She gave me the number and I spoke with the caregiver.