Removing the wrong cats
Sometimes the problem is that by the time a complaint is referred to us, a lot of time has gone by and when we call the complainants they get frustrated and wonder why nothing was done. In the meantime, the town council is trapping the community cats downstairs - but the problem is the people who let their semi-owned cats run around! These cats are the ones defecating outside their neighbours' homes and causing problems.
So removing the cats means that cats are removed and killed, money is wasted and the complainant is irritated because no action was taken. I spoke with one complainant who also agreed after what I explained that removing the cats downstairs was useless in this context. I don't think he even realised they had been taken away!