Update on the cats
The TC officer replied this morning. She said that the cats had been taken by another caregiver. She said that she had to have the cats removed 'urgently' as they had been in a bin centre since Saturday.
Now I can understand if she needed the situation handled because it was a matter of some urgency. For example, she could have just said so. However to say the cats have to be removed before 2 pm does not convey a sense of urgency to me - it conveys an ultimatum.
She said that the caregiver she spoke with did not want to take the cats. I'm not sure if she spoke with the same person I spoke to but I got a completely different story.
I told her the point was that four hours was far too short a time to handle a situation. I said that if it had been an urgent situation, she could have said so and we would certainly try our best to react speedily. However I said considering the town council itself has a time frame of several days to respond to an email certainly the same time frame should be applied to caregivers handling complaints?
In addition, while the officer had been speaking to the caregivers, she had not contacted me as was agreed between the TC and ourselves. While she has spoken with the other people involved, she did not contact me and that makes it difficult for me to know what is happening.