I spoke to a few caregivers today, and two of them mentioned that they were scared of the town council. One of them said to me that she is having problems with the town council threatening to trap her cats because of irresponsible feeders. She told me that the officer wasn't very helpful and that she would beg for his help.
Another said that the town council did not have the details of caregivers in the estate because they were scared of giving their details. She said that the town council might 'do something' to them.
While I can understand that some people are scared or frightened of authority (and both these ladies are not seniors, but middle aged if you're wondering), the thing to remember is that you are not accountable to the town council. You shouldn't need to beg because you're not doing anything wrong! The town council certainly isn't paying you for your volunteer work. Plus you don't need to help them - if anything, the town council is accountable to you!
Complainants are certainly taking advantage of this fact - they're complaining about all sorts of things. There is no need to of course be rude, but you shouldn't feel like you are subservient to the town council because you're not.
Make your case, but don't feel the need to beg or be scared. The town council is subject to the same laws as the rest of us are. They also have a duty to serve you, the resident. You have no corresponding duty to them - you are helping because you are offering to. Sometimes when you go in with an attitude of being afraid or of pleading with the town council, some officers may use that to be even more difficult because they can sense your fear.