Once a complainer
One of the TC officers called me this morning. Due to the change in boundaries, she mentioned there was a complaint in a certain block - when she gave me the name, she said the person claimed he had 'worked' with CWS before.
He claims there is urine and dog and cat defecation outside his sixth floor flat. At the time, he told us that it happened only at night after 11 pm and before 6:30 am. He said he thought it might be someone's cat from upstairs.
I wanted to clarify with him that it was not a community cat (which he said was quite possibly true) and he had also claimed that someone from an upper floor had come down calling for their cat. However he did not know whom it was. The volunteer went down and did not see any defecation or signs of a cat. He stopped responding to my emails. The officer in charge then trapped two sterilised community cats and the feeders in the block did not tell the caregivers till it was too late. The TC officer told the caregiver only afterward that 'something' had to be done to show that some action was taken. The caregiver did not want to make a fuss at the time.
Fast forward to today - he is complaining of the SAME thing again. He is saying someone upstairs feeds and so do people in the void deck. In addition, he is telling the new TC officer that he had complained several times to the old TC and that nothing had been done!
I sent all the emails to the officer - and she said that now she can tell the MP that this guy has had his problem dealt with in the past and that there had been a history of action taken, but the guy is still complaining.
Once a complainer, always a complainer. Plus the TCs who think that their actions will appease the complainant should learn that it does NOT do so - in fact, they feel nothing is done and they get more annoyed. So instead of just trapping any cats, try and find out what the source of the problem is - Mr Complainer in fact, mentions this in his email, but clearly the fact that the wrong cats were removed STILL hasn't taught him that removing MORE of the wrong cats will not work.