I just spoke with a woman who called up because she said she was feeding community cats and dogs. She wanted to know how to become a volunteer and how to help some dogs in an area she is feeding at. I told her that while I was happy to help, I wasn't sure how best to advise her. I said for example, I had no idea how to trap dogs in the proper way for sterilisation, nor could I call the people whose property the dogs were on and explain the precise details. I suggested she call Action for Singapore Dogs. She said that we should try and help all animals, and I explained that while I agreed with that, I wasn't the best person to advise on this. She agreed.
It turns out she had already spoken with ASD in the past and they had told her to call if she had any problems. I suggested she call them again.
While any of the societies are happy to help any animal, sometimes we don't have the expertise to advise on every kind of animal. The nice thing about having different societies is that they may be more experienced in the kind of animals they are looking after. We do refer cases to each other for example and I think that is most helpful. We don't want to inadvertently give the wrong advise.
It's the same reason I'm very careful when people ask for veterinary advise. While some of the cases may seem familiar and we want to help, we're not vets. Giving the wrong advise could be deadly in these cases.