I don't work for the building
A complainant wrote in to the TC a few days ago and said that he had problems with the cats in the neighbourhood. It sounds as if the community cats are unsterilised and also there are cats defecating outside his flat. According to him, the TC told him they cannot trap the cats because 'cat lovers' will stop them but did not pass the complaint on until this latest incident, where they told the complainant they worked very closely with CWS. They also told him all they can do is remove the cats by means of pest control and there is nothing else they can do (which seems contrary to what they said).
I wrote to ask for more details. Now I understand his frustration as he said he first complained more than 6 months ago and nothing had improved, but I told him we needed some details, for example if he knew if any of his neighbours who might have cats or are feeding the cats.
He wrote back to say however that I should direct all complaints to the TC. He said he was pleased to hear from us but that he is frustrated with the TC. He said that he is not in charge of maintaining the estate and in his words, that he does not work for the building.
I wrote back to say that I appreciate that, but that he does live there and that as he was the one who brought up the complaint, he is the best person to help us work with him to solve it. I told him no one else is as often in the building as he is. In addition if you think about it, who is most affected by the problem? The TC? Other volunteers? Or the person complaining?
It's no use complaining that nothing is being done and then being close-mouthed about information you DO have to try and solve the problem. I emphasised to him WHY we needed the information in the previous email and how we are trying to find a more permanent solution. I do hope he will consider it.