Another response from someone who is also a frequent contributor to the Forum pages. Mr Lee tends to speak up for the animals from what I remember so it's always good to see his letters.
Here's another letter on AVA imposing a minimum standard of care on pet shops - though in this case I think it was specifically in relation to grooming. It is very sad to hear of Ms Lim's case. It is imperative to check the premises and conditions of any grooming, boarding, vet clinic or pet transport service before entrusting your pet to them. Another option may be to actually sit through the grooming with your pet - that way you know exactly what is happening and when.