I had another email from this woman. She made threats and skirted all the issues I brought up . She also wrote back to the caregiver and accused him of lying. She also said that my 'attitude was sickening' and said that she was going to sue me for defamation (for what I am honestly not sure). She is demanding Michelle email her phone number to her so she can call Michelle - my response for the complainant to provide another number as she is so hard to contact was also met with silence. She wants to speak with Michelle because I am not in a position, according to her, to liaise with members of the public.
I am not going to respond any further and copied it again (as the last few emails have been) to Michelle as per her request. If the correspondent, whether a feeder or complainant is rude, I don't think it should be encouraged.
I had been told by the other caregiver I know in the area that she had a tendency to be difficult, but I didn't want to exclude her if she really did need help just because she might be difficult.