Acting before there is a complaint
It is a good idea to act if you think there is a problem in your area before a complaint comes in. For example, there is a potential problem in your area, do try and deal with it before someone lodges a complaint with a town council.
I texted a feeder this morning as there was a complaint about a cat running into his unit. There were no further details so I emailed the complainant to ask for more information. In the meantime however, I decided to alert the feeder first.
The feeder wrote back to say that he knew that there was a cat that ran upstairs all the time but he wanted to be sure it was not their cat. I asked why this cat was running upstairs. He said that there was probably someone feeding upstairs.
I advised him to try and handle problems before they cropped up.