Thursday, April 26, 2007

Talking to the TC

One of the caregivers called me today to ask me to speak to a young woman who was feeding some cats in an area. There had been complaints there and the young woman had in fact already started sterilising. The caregiver offered to be the mediator between the complainant and the woman and said that the complainant was agreeable to the cats being sterilised. The complainant thought the cats were taken away and adopted and did not want them killed. At the same time, the young woman will feed further away from the complainant's ground floor flat. The caregiver was trying to get her to get in touch with the TC. However this young woman was reluctant.

I spoke with her and told her that it was really important for her to get in touch with her TC. This is because firstly, she is a resident there and it's good for her to get to know her officer. That way if there are any problems, they can call her directly as well. Secondly, it's good to build up a personal relationship with your officer. While I speak with many officers, the problem is that it's very hard for me to build up any kind of relationship with too many of them just because of the sheer number of officers. If you have one officer you deal with all the time though, you can (and should) get to know the well. Quite a few caregivers have good relationships with their officers and this can make a lot of difference. Officers are more likely to cut the caregiver more slack or even warn caregivers of problems that crop up. If the officer doesn't know you though, they're unlikely to do this.

Another reason which I pointed out to her is that if none of the caregivers want to get in touch with the officers and the TC, it gives a very unbalanced view of the situation. It may seem as if a lot of people are complaining about the cats but very few who like the cats or care for them. If the TC sees that there are a lot of caregivers, it will influence how they react too.

She agreed and said she'd call them up.

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