I just called the town council officer back to clarify some details with him. I wanted to know what the specific complaint or if he was just asking for future reference.
He complained he had a problem for the last nine months. He said that the woman had been complaining of urination and defecation outside her unit and the woman complained that it might be a hygiene issue, so he wants to give her my number. He wanted to know what the suggestion was. He said they normally just trap all the cats and solve the problem that way because new cats won't move in.
I tried to explain the vacuum effect and that it's important to find out which unit it is that has a cat because this is likely to be a home cat if the woman lived on a higher floor. He promptly pointed out that if they found the unit they would call the HDB.
I said that the owner would likely dump the cat and he said that they would then impound it. I asked how this was stopping the owner from then picking up another cat, which he had no response to.
I then asked which floor this woman lived on. He said he wasn't sure but it might be the ninth floor and he had to find out. I'm surprised that after dealing with this complaint for nine months, he doesn't know this piece of information.
He then brought up a case that he said he referred to me last year. In that case, the complainant claimed there were X number of cats in the block. The feeder there claimed it was much less. So I wrote to him and asked him how many cats the TC officer himself had seen. He never responded.
He then said that we had not 'solved' that problem. I pointed out he had not replied to my email asking for more information. I gave him the date and time of my last email and said we never got a reply to that. He still didn't seem to be able to say how many cats there were - though now he says he thinks it is more than what the complainant saw. He then said not to bring up old issues. I pointed out that HE was the one who had brought it up.
I told him that if he didn't give us the precise details then he could expect to just tell me in three months that the complaint was still on-going. He said he would go and have a look.
Is it any wonder there are so many cat complaints if there is persistent defecation and it seems as if the TC officer doesn't even know which floor this is happening on? Of course the complainant will keep complaining - and the problem isn't solved if they remove the wrong cats downstairs - at which point they'll just remove some more.
It surprises me that some officers seem to think that just the ability to say that they 'did' something will please the complainant. The complainant doesn't care - the complainant just wants their problem solved.