The TC in this case asked if we can come up with a flow chart so that the correct protocol can be used when dealing with complaints. In addition to our Complaint sheet, I think they want to bind it in a book and issue it to the the officers so each officer will know what to do, which is good. I do think if there was a set way of dealing with complaints it would help caregivers to get the right information in a timely manner.
It will also ensure every officer knows what to do and new officers will not then be confused or not ask for the right information. It will also prevent officers from claiming that they weren't informed. It would also of course save time because as much relevant information as possible will be in one place. I'm working on it now and JaQ is helping to pretty them up for me!