I have a fear of cats
I received a phone call from a caregiver just now saying that her Town Council officer (who the caregiver says is a nice woman) was getting emails from a complainant about how she was afraid of cats. The complainant wanted the cats removed from the area as a result. The complainant suggested having the cats put in a compound and that since it was an HDB estate, there should not be cats 'allowed'.
I think there's a misconception that cats are 'allowed' into the estate, as if caregivers were bringing them in and the TC is letting them do so. The fact of the matter is this - cats are part of the community and the environment. By working together, caregivers and TCs are in fact controlling the population and making sure there is less inconvenience for others.
While it is true that some people have a phobia of cats, and while I am also certain that the caregiver in this case will try and minimise the complainant's fear (by for example, feeding at a different time perhaps), town councils cannot be catering to every single phobia. There are so many different kinds of phobias for one thing. What if I'm scared of water? Or heights? Or spiders?
At the end of the day, it's about being reasonable. If you as a caregiver went to your town council and said you wanted to bring 50 cats into your block, the town council would probably laugh at you and tell you there was no way they would facilitate you doing that. Then why is it that a request that there be NO cats at all have to be entertained? Both could be argued to be equally excessive. So why it is that one is dealt with while the other one would be very likely to be dismissed out of hand?