I'm surprised how many people call up, check if they have the right number and then launch into their story, without identifying themselves. These are people who have never spoken with me before and not people who might assume I recognise their number or their voice.
When I ask them what their names are, some of them sound reluctant to give me a name, others just sound surprised. Do people not identify themselves when calling a stranger anymore?
I just had an officer from one of the TCs call up and check if it was the right number because he wanted to give it to complainants, but who also did not give his name till I asked for it.