Wednesday, May 30, 2007

Positive feedback to TC?

I've been thinking about the number of complaints that Dr Teo mentioned on Monday. Now 5745 complaints sounds like a large number at first glance, but as I mentioned there are a few things we don't know about this. How many complaints were repeat complaints? How many were due to people having an issue about their neighbours? And how many complaints are there about other issues - clothes dripping, litter, etc.

It occured to me that it works out to just over one complaint a day to each town council and that really isn't a huge number. However TCs are only getting one side of the picture - what about the people who WANT the cats to stay?

Right now the TCs get a very lopsided view of the picture - people call up and complain about the cats and the cats are removed. How many people though call up when the cats are removed and mention that they're upset and complain they didn't want the cats removed? I certainly get quite a few of those calls, but I wonder if it's reflected to the TC.

As a matter of fact, how many people call up and just say that they appreciate the cats being there and would like it reflected that they don't want the cats removed? That will also give TCs something to say to complainants who want the cats to be taken away because there are an equal (or greater) number of people who DO want the cats there. It'd be nice for the TCs to get positive feedback for allowing the cats to remain where they are sterilised and managed I would think instead of all the complaints they get. Do ask for it to be logged though if you're calling in - in case it's not counted into the 'complaints' that TCs tally every year.

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Blogger calsifer said...

Ever hear of Six Sigma, originated from GE?

As a regular reader of your blog, and having personally experienced the authorities' master class in denial/tai chi over the nature/real number of complaints, it seems the only way that a genuine presentation of the situation will stop their slithering-outing and make them see the sense of cooperating with cWs and caregivers through TNRM. A true picture being measurements of current problems to establish baseline, and suggesting and measuring solutions. And the only way to do so is to implement a study based on sound principles - eg Six Sigma is one of the possible methodologies to apply. It has been espoused, evangelised and spread by GE, and has been adopted by many top global companies following in GE's footsteps, so its pedigree is solid.

But then, the problem is can there be genuine cooperation to get the necessary data to start the study and sustain it through the stages of defining the problem, studying it, proposing solutions and reviewing the outcome?

30/5/07 4:35 PM  
Blogger Dawn said...

calsifer - it certainly looks interesting, but at the moment, some TC officers find our forms confusing as they are! I'm not sure they'd be able/willing to use the Six Sigma method. As you pointed out, the co-operation may be the problem.

30/5/07 5:00 PM  
Blogger calsifer said...

Totally. It's a pipedream. I hated it and I'm only half-competent at it, but even I can appreciate the premise and science of such a methodology and how useful it is in not only solving problems at the root through statistical tools but also establishing a baseline. I think that's the vital part of its ability to lay the circumstances of this conundrum out because something like this will surely take away all the vagueness and dubious nature of how the number of complaints is accounted for or justified and how truly effective the TC culling-as-one-solution-for-all-issues is.

Oh well. SIGH.

30/5/07 5:30 PM  
Blogger VeganCatsg said...

I think it is an excellent idea to give positive feedback to the town councils that we want cats in our estate and we want to TC to implement cat management. We do not want cats killed to achieve "zero strays".
Write out a simple petition and get your neighbours to object to "NO STRAYS" policy (just get them to give name, block number and a contact number) and send the list the TC. Get the email addresses for TCs from this document on cws website.

1/6/07 7:06 AM  
Anonymous why kill said...

Then we should send in 5,000 letters or more on the need to refrain killing and a stop to the poorly conceived no strays policy.
A cat hater threatens the TC officers with their nonsensical letters so can we write in praise of the TNR programme and an end to the slaughter.

Those with cat phobia should seek medical help not write letters to TC and expect to be cured.

1/6/07 1:23 PM  

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