The officer from this estate called a while ago and said that the town council has spoken with the officer. The officer in question has apparently said he would like to apologise in person to the caregivers. According to the officer I spoke with, the officer in question is a feeder himself.
The TC would also meet with the residents to deal with their concerns. I'm glad that they've seen that it makes sense to talk to their residents instead of through CWS. Now it's up to the caregivers to decide if this is acceptable to them.