Monday, July 23, 2007

CWS to replace caregivers?

I got off the phone a short while ago with one of the managers about the last cat still in AVA.

I asked if the town council will meet with the caregivers directly because I think there is a lot of confusion about what is going on. I said that I had mentioned it to his superior. His superior came on the line.

I reiterated to the superior that I think the TC should meet with the caregivers directly and speak with them. His superior, mentioned that they want to meet with CWS. He said that the TC does not wish to deal with the caregivers directly and that they want to work through CWS. CWS will then disseminate the information to the caregivers. If caregivers wish to speak about issues regarding to cats, it should be at an RC level and not at a TC level.

I pointed out that firstly, we are more than happy to help and we are here to mediate. However we cannot be the substitute for the TC's own residents. I said that at the end of the day, the residents are the TC's residents.

The manager said that he hoped in fact that the caregivers will all be CWS members so we can better educate them. I told him this is not our policy. We help any caregiver, and they do not need to be a member for us to help them. I also pointed out that in the past, they had asked us to disseminate a message that sterilised cats would not be caught. However cats were caught - I said that again people were asking why these cats were caught, and I thought the TC should meet them to discuss what was happening here exactly and so any queries would be put to rest. He said this was operational, but that sterilised cats would be returned. I said that this was not in the protocol that we had sent.

I also pointed out that there may be caregivers who may not agree with CWS or our policies and may wish to work with the TC directly, which is their right as well.

The manager said that in that case, they will not work with the residents either. He said that he noticed that there were difficult caregivers and feeders and that there were new caregivers that he considered difficult as time went on. I pointed out that there are always difficult residents, whether they be caregivers or not. I asked if they intend to ignore difficult complainants who for example complain about cats or other issues. He said that some residents were calling and SMSing messages and that this was disconcerting.

The manager said that they would take those complaints with a pinch of salt but would deal with them because they concerned mosquitoes and other issues, which is what the TC really deals with.

I told him we were not comfortable with this as CWS' policy has always been that we want to encourage communication between the TC and their residents. The manager said that they support CWS and want to deal with a society. He said that they will continue to support a TNRM programme as long as CWS is involved, and they wish to support a TNRM programme, but if we pull out, the programme is likely to be cancelled.

He also said that in this case when sterilised cats are caught, they will be released because there is a programme. He said that the cats will suffer if the programme is cancelled.

I pointed out that the town council will too because then instead of having most concerns brought up together with CWS as a mediator, the residents will have no choice but to go directly to the TC every time they have an issue. He said no one would win.

He has asked us if we will be able to come for a meeting. I said we would but asked that the General Manager also be present. He said he would put the proposal up to his GM.

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Blogger VeganCatsg said...

This is very serious matter.
Does TC have dictatorial right to refuse an audience with its residents, citing "difficult personalities" as a reason. It will then have to be fair by displaying a sign board that bars all "difficult residents" from speaking to any TC officers.
I think this smacks of arrogance, high-handedness and discrimination.

23/7/07 12:06 PM  
Anonymous huh said...

If TC entertains cat complainants then they too must listen to the caregivers. They could pass all contacts/complainants to CWS and
TC must demonstrate shared responsibility by working with all and not use threats like rejecting
a good programme like TNR and other excuses.

Just like years ago, AVA refused to speak to caregivers but to certain individuals. If they can't take the heat, we can't babysit
for them either, they are paid
to stay in office by taxpayers.

TC must stop their childish pranks.

23/7/07 2:05 PM  
Blogger Dawn said...

huh - really? I thought that AVA had always entertained whatever calls came in.

vegancatsg - that's what I said. I have no issues with TC refusing to speak to rude complainants as a whole. However it should be the same general rule.

23/7/07 2:10 PM  
Anonymous kaori said...

It is ludicrous to hear of that TC guy indicating that he will only work with caregivers whom are CWS members. Surely I do not have to become a RC member to make my complaints to TC valid? I guess it doesn't take a lot of brain matter to meet the minimum qualifications of a TC officer.

23/7/07 2:11 PM  
Blogger EJ. said...

If all TCs demanded things to be done according to their terms, CWS would have to expand 10 times.

23/7/07 2:35 PM  
Blogger Dawn said...

I think kaori he meant that he hopes that all caregivers will become CWS members and that we 'oversee' them in some way. Honestly I don't know every caregiver - and some of them may not wish to work with us too. If they are doing a good job as a caregiver though, I don't think they should be denied a chance to work with their TC without going through CWS.

23/7/07 2:53 PM  
Anonymous huh said...

At one time one AVA vet was very annoyed with numerous calls regarding a case and said only certain individuals he would entertain.Maybe he got tired of listening to the same stuff...

If TC prefers CWS and avoid their own estate caregivers, it would be preferential treatment. All complaints are complaints, they have to learn to accept different styles from everybody.

23/7/07 7:24 PM  

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