Never say never
I was speaking to a caregiver this afternoon who was asking why it is that caregivers and feeders are always at the losing end of things - and that cats need to be removed because of a complaint. Sadly it is true in that caregivers usually get the short end of the stick - and the reason is that caregivers have something to lose. Complainants do not.
In this case, there had been a complaint about a cat scratching a child. Fortunately it was not a bad scratch. The caregiver started out by saying that she was sure that the cat would not do it (though she was very prompt in going down to look for the cat) and that the child must have provoked the cat.
There are a few things I mentioned to her. One, never say never. It is very unlikely a cat will scratch a person, BUT there have been cases when it happened. Usually this is due to instances where the cat has felt in danger or is protecting its kittens or even another cat. Two, I told her that it is important not to blame the child. For one thing, we don't know exactly what happened. For another, parents generally don't take well to their children being blamed. Also sometimes a young child especially could have done something threatening without meaning to, and the cat may have reacted in fear.
The most important thing is to make sure to really look into it before giving an opinion on what happened. For one thing, you can see for yourself if the cat is aggressive. In this case, the cat was not aggressive to people but the caregiver herself said he was to other cats. He was also not sterilised.
When we told the mother of the child the cat would be sterilised by the caregiver, and that it wasn't seen to be an aggressive cat, she seemed to accept it.
If you have looked into the situation and it appears patently ludicrous, then it's also good that you have made an attempt to uncover what happened exactly. You can let the TC know what happened as far as you can tell. What is important is that you've taken the time to try and find out what happened - it'll give you a better idea of what occured and can save the cat's life.