Monday, September 10, 2007

Another complaint

Anonymous in this post made a good guess about whom had complained about us to the Charities Unit - I believe that the person who complained is a different individual, but the man who insisted that one must be sincere when helping him wrote in yesterday to the adoptions volunteer threatening to complain to the AVA, MCYS and whomever else he thinks he can get us into trouble with.

Here's what happened - after the episode of the other day, he decided to adopt one of his kittens out. The adoption volunteer decided to continue to allow him to do so as it was in the interests of the cat to be adopted out. This is one of the kittens that had to be adopted out because the mother cat had not been sterilised, and why the adoption volunteer had gotten involved in the first place. She felt bad that this person had not enough money and was unemployed, so she took it upon herself to get the cat sterilised at no cost to him, and to provide food as well.

After increasingly bizarre emails between him and some potential adopters (including one where he told the potential adopter that he knew what his leisure habits were and where he lived because he was in the private investigation business), he decided to adopt the kitten out yesterday.

This is when the problem started. He insisted on putting the CWS logo on his adoption contract. The adoption volunteer explained to him that this was NOT a CWS adoption because this was an adoption carried out via public bulletin board as a public service. Often we do not know the potential fosters or adopters, and we want both parties to be the ones responsible for the contract.

The reason for this is that firstly, we do not know the parties involved - nor the cat involved. No one would know the cat better obviously than the foster - besides looking out for things such as good health, the foster would be the best person to tell if the cat is happy and contented in the new home.

Secondly, we want both parties to be responsible - after all, the foster, especially in this case, being an owner, ought to have some form of responsibility. Some fosters are still too quick to adopt cats out to the first available home despite whatever the adoption volunteer may advise. At one point, our last head of adoptions agreed to take cats back if people didn't want them. That stopped because too many people started returning the cats, and this was often because many of the fosters didn't bother to check that the cats were going to go good homes - after all, if there was a problem, CWS would take the cat back, not them. So we ended up with cats being returned and the foster refusing to take the cats back. The last head of adoptions said she ended up with some cats she had never seen in her life whom didn't fit in well with her cats so that had to be stopped.

Thirdly obviously a contract between the adopter and foster can be customised between the two parties to put in whatever makes the two of you comfortable - so you have more leeway obviously if you're amending a sample contract to your liking.

Now the young man took umbrage at this - he insisted that because the adoption posting had been done on the CWS board, that therefore CWS had to be responsible and that we had to take action if the contract was breached. From a strictly contractual point of view, we aren't even a party to the contract - so you can't ask a third party to come and enforce the contract for you, which I pointed out to him in an email. He also made allusions to other charity organisations that he said had 'made mistakes'.

I explained in my reply why he wanted the two parties to be responsible and that our board was a public service and what was said at the top of the adoption page and that it was a public board. I also explained that this was a means of advertising, like a supermarket notice board - the supermarket cannot be responsible if two people contact each other and the deal falls through. It would be akin to say suing the Social Development Unit if at some point you and your date whom you met through their activities broke up.

He wrote back another rather strange email - half of which is hard to follow (he mentioned something about people writing in to see his cats, and these 'volunteers' not contacting him again and what action we were taking on this matter). I forwarded it to the committee and one of the committee members asked what exactly he was upset about as the email was so garbled.

He also upset the adoption volunteer, who had from the beginning tried to help him out with this in her own capacity. Of course, the young man then said he would be complaining to us to all the different bodies and would be getting us banned (much as he tried to get the person helping the other day banned).

In fact, as the adoption volunteer had written the other day, he HAD written into complain about the person helping with transport to one of the Ministers asking to have volunteers banned. The adoption volunteer replied to both and we did not hear from the Minister.

One could argue that we might be in good company after all - in an email he sent earlier, apparently he had complained about different MPs in his Town Council too. He said that he had written to the Senior Minister and Minister Mentor to complain about them.



Anonymous Anonymous said...

what a stupid idiot. this is example of typical cruel loser-abusers. a young man with nothing better to do? please. go get a life. leave the cats alone. for goodness sake.

10/9/07 10:06 AM  
Anonymous Anonymous said...

get a job. do some exercise. play computer games. hang out at the malls. watch tv. read a book. buy a nice bottle of jam - enjoy. read papers. get a better haircut. read fashion magazines. read newspapers. read product labels. buy a stick of deodorant. apply. shave. clean your finger nails. clean your toe nails. help your poor mother wash the toilet. and kitchen. do some push-ups. fold your blanket. run. walk. learn better english. brush your teeth. floss. learn better mandarin. fold your t-shirts. buy new briefs. buy new boxers. quit being a square. do something about your inferiority complex cause it's painful. do something about your superiority complex cause that makes you an ass with a huge hole. look at yourself in the mirror. get a pot of plant. use a nice cup. have a good tea. bathe. scrub your back. clean your spectacles with soap. stop being a jerk. remove your black heads. just LEAVE THE CATS ALONE!

10/9/07 10:22 AM  
Blogger budak said...

can a volunteer be banned? for doing things according to established rules instead of 'rules or requirements' made up by someone with no sense of responsibility or proportion?

can CWS take action against him if he uses the CWS logo (or misuses its name in contracts that CWS is not party to)?

10/9/07 11:00 AM  
Anonymous Anonymous said...

This man felt threatened by all the volunteers's kindness and thought a massive attack against CWS will save his @#xX*#?

No wonder not working, no one can take his rubbish.

10/9/07 11:30 AM  
Anonymous auntie p said...

I think the first thing this guy needs is to make a date with IMH for a check-up!

And Dawn, your SDU analogy made me LOL. Haha!

10/9/07 11:33 AM  
Anonymous no patience said...

Dear auntie, he would complain against IMH too, and they would watch him write tons of complaint
mail against everybody as a form of therapy.

He needs treatment. What is his background?

10/9/07 11:49 AM  
Anonymous Anonymous said...

This comment has been removed by a blog administrator.

10/9/07 12:00 PM  
Blogger Dawn said...

This comment has been removed by the author.

10/9/07 12:44 PM  
Anonymous Anonymous said...

This is a learning experience indeed.
X wrote in to ask for help as he was in financial difficulties at that pt of time. i (in my personal capacity) helped to get his male cat sterilised, provided food for approx 3-4 mths and was arranging for second female cat to be sterilised when things fell apart. He did not fast the female cat the night before. We had to abort transport/sterilisation literally at last minute. Then he got angry with the transport volunteer.

In an email (i have it), he admitted that he had asked for help .... and i should have said "no".
Then he asked, whose fault is it?
If i had said "no", then his cats would be "in that shape till now".
His advice to me: Next time if anyone ask for help just say no.

On reflection, he is absolutely right in a way. Some cats just cannot be helped - one has learn to recognise which cats are beyond help. Adoption volunteer.

10/9/07 1:08 PM  
Blogger Dawn said...

Anonymous - not sure whom you are but that was an interesting post with information. I'm taking it off because the individual does sound quite depressed/disturbed - thanks for giving some insight into what the person is thinking and some motivation on why the person is acting in that way.

Yes Budak - we could, but bearing in mind what I've just read, we'll certainly take this into account.

10/9/07 1:13 PM  
Anonymous Anonymous said...

Since the person made no sense, best to ignore his madness. Don't get into his world...he is the obstacle preventing the cat from getting help.

10/9/07 10:54 PM  
Blogger Dawn said...

Yes - at least the cats are sterilised now.

10/9/07 11:36 PM  
Anonymous Anonymous said...

pity cats with good behaviour and traits have to be sterilised, some rotten humans should be sterilised instead.

11/9/07 10:47 AM  
Blogger Barffie said...

Anyway what does he mean by banning the volunteer? Ban the volunteer from helping CWS? From helping anybody at all? Or ban the volunteer from his sight? Or ban the volunteer from his area? Or ban the volunteer from going near cats? Or ban the volunteer from going near animals? Or ban the volunteer from HDB flats? How about banning the volunteer from Singapore?

It could be any of the above.

One who does not know what on earth he wants does not have the right to make demands that he himself is not sure of.

11/9/07 11:53 AM  
Blogger Barffie said...

To adoption volunteer: Pardon me, but what he says does not make sense. He asked for help and advised others to say no to requests? And what good is a volunteer when he doesn't help people who asked for assistance? It's just ironic!

11/9/07 11:57 AM  
Anonymous Anonymous said...

he was being sarcastic, if you wish to ' help me ' then you must satisfy me and now you can't do sterilisation, it's not my fault for not ' starving ' cat the night before. It's all your fault. I now come against you volunteers.

11/9/07 5:26 PM  

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