Tuesday, October 02, 2007

7000-CATSNIP

Someone emailed to say that he was getting numerous phone calls from people who were trying to get 7000-CATSNIP. The poor man has a very similar number - and is being bombarded by phone calls. I suggested that he tell people to call the correct number and apologised for the inconvenience.

He suggested he would help to redirect people for the next month or so but that we need to work something out for our 'customers' in the long run. I explained that these weren't our customers but people who were calling to book sterilisation slots and that frankly that was what the line was for. Our material does have the correct number so I'm quite at a loss on how to get people to dial the correct number if they don't dial the number on the website and the brochure.

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