Guidelines for Town councils
A caregiver wrote to her town council last week and gave them some details of some action she had taken in response to a complaint. She wrote to ask that the sterilised cats should be left in the area and that they would help with mediation of complaints.
I dropped an email to her today to ask what the TC had said and she wrote back and said that as she had expected, they never wrote back. This made me think - obviously the town councils must have some form of service standards that they have to follow. If so, what are they? Can they refuse to answer emails altogether for example?
If anyone has an idea where these guidelines are or where they can be found, I'd be most interested to see them.