Putting your point across
The cat caught has been released back to the first feeder. The second feeder called to say he is filing a complaint about the complainant on the charge of animal abuse. He also asked me what the first feeder said. I urged him to try and work with her - I told her they need to put aside their differences and work together. He told me he found her impossible to talk to. He also said that they would have released the cat to her, but that she had made a scene, the police were called in and as a result, the cats were not returned.
I just spoke with the first feeder and asked what had happened. It seems that the pest control WAS hired by the complainant directly and not the building management. It also seems that she asked for the cat to be given to her, and repeated this. The pest control officer eventually called the police and several officers came down. The first feeder was told she was obstructing the pest control officer and she then proceeded to argue with the police officers. Finally it was agreed the cats would be sent to the SPCA (and then later the AVA).
I told her to please not argue with people and to try and calm down to speak rationally. I said that it would certainly make things easier in that case.
I also spoke with another caregiver who was telling me that they had come to trap in her area. She said that she did not know what to do. I told her the best thing to do was to speak with her TC. She said she doubted most of the caregivers would do that or could be bothered to. I told her that this would undoubtedly be a problem. I also told her that it was important to remember that the town council wanted their problems solved - telling them that saving a life was a blessed thing did not always work on everyone, nor did everyone see a cat as a life. I said it was important to remember to try and speak to the officers to explain what she was doing in a way they could understand - that it was helping them to reduce the cat population AND the problems in the area.
It's often not just what you say, but HOW you say it that is important.